Emailing Dan Hesse At Sprint
You’ve all seen the Sprint ads with President Dan Hesse asking people to email him at dan@sprint.com?with comments and suggestions. Of course I was skeptical about this campaign…
My company has been using Sprint for many years with service good enough to keep us as a customer. Then last week I received a letter letting all of their customers know that they will be getting rid of Voice Command?and Sprint email. Voice Command/Sprint email?is literally my life blood on my Sprint phone. Call John Smith, call Jane Doe…you get the point. It’s especially important when driving for safety. I love Voice Command. And I can’t even fathom that they are doing away with joe@sprintpcs.com? Are you kidding me?
So I emailed Dan at his request:
Apparently you’ve made the decision to get rid of “voice command” and Sprint email.
That’s one of the best and safest features of the phone. And the reason why I’ll be switching to another provider when my contract comes due.
?
Voice Command/Sprint email?is such a great feature and what you offer or don’t offer is so hard to use and set up. It seems like you’re going backwards in technology. I’ve been a loyal brand ambassador for many years but removing this feature is just a bad decision.
I received an email (automatic) that said we get lots of emails but we’ll be back in touch as quickly as we can. Two days later I received a phone call from Valarie. I was impressed with the follow-up but what impressed me more was that she actually read my email and was prepared to talk about it.
She said that many clients felt the same way and my feedback was important. After the call she followed up with this email:
Dear Mr. White,
?
Thank you for contacting Sprint.
I apologize for any inconvenience you may be? experiencing due to the canceling of our Voice Command Service.? As promised, I will pass your feedback on to the appropriate group . We really do appreciate you taking the time to write us and? your voice your opinion.?
?
Thank you again for contacting Sprint.
Valerie T.
757.223.3465
Once again the Dan program is in-fact the real deal and I’m impressed. Now only if they can solve this Voice Command/Sprint email?issue!
Kudos to Sprint for actually taking the time and making the effort to improve their customer service. But getting rid of Sprint email and voice command is a killer for me. I’m off to AT&T for a new phone!
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June 18th, 2008 at 12:00 pm
Sprint overcharged my small (US) company for over $50,000.00. We caught them doing it and now they refuse to refund the over-payments. You can read the full story at http://www.sprint-really-sucks.com
I also wrote an open letter to Dan Hesse the Chairman and CEO of Sprint Nextel. It is a good read so please consider reading the letter.
http://www.sprint-really-sucks.com/open-letter-dan-hesse.aspx
April 28th, 2009 at 10:11 am
Mr. Dan i have been goingn through this problem now for a year and noboby seems to want to correct the problem. I bought the i880 last year and since then i went through 7 of these phones for different reasons but the problem is here. I stil have been paying my bill ever month even though im having all these problems. I am on an account where they cant bill me for a phone and i feel that i just paid all this money for this phone that there is a problem. They told me at the store that the closest phone to what i have is the i9 so i feel that you should send me that phone to see if i like it and if it is better than the i880 since i been having problems for a year now. Unless you are going to give me a year of credit on my account which i dought you will do since that would be about 3,000 . So i do hope you will do something to help me cause i might be looking for other service soon since im not getting what im paying for…
June 27th, 2009 at 5:55 am
I recently had some work done with sprint (my cell phone provider), I was pleasently surprised by this agent Kim(KI622153) , I just had to write this comment to you.
What a sharp/professional/up to date on all the follow ups , must have employee. I experienced other agents over the years with sprint and I know excellent caring agent isn’t easy to come by. I just wanted to let you know that by her actions I am still with sprint at this time . Thank you.
February 5th, 2010 at 5:42 pm
Sprint is one of the worst company to try to get any done through because the do not have any communication between departments and the will BS you in thinking they care or they want to help, but they dont and they make it difficult to get in contact with them.
I have been trying to get a number I had that somebody stole and ported it to another company without my permission and the company messed up my pin/pass code and they wont even help me so now I cant even get into my own account.
They gave me this number (757-223-3996) to call but it goes to Keisha C. voice mail and the only time to call it is during the hours I work and so I take time out of my work day to call but it goes to her voice mail then she calls back while im working and cant talk,,, sweet way of doing business.
I say if enough people get together and leave the company and go to another provider maybe then they will help the people.
I looking for a new company to go to now and my friends have had good customer relations with Verizon so it looks like im going to them.