Netflix - I Thought There Were No More Offers?
A while back I wrote about Netflix and their awful termination policy. Click here to catch up. Anyways one of their policy statements in the email I got when leaving was:
You can sign up for Netflix Service again at any time; however, you will not be eligible for another free Netflix Service offer.
To date I’ve received 4 direct mail offers and 1 email offer. So much for that.
Netflix has a horrible termination policy. They try to scare people into staying and for those that aren’t scared they never want to return. I probably would have returned if their policy wasn’t so rude.
When a customer leaves it’s your opportunity to find out a lot of info. Bust most importantly it’s your opportunity to win them back.
To read about their policies click here.
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September 23rd, 2008 at 8:32 am
Yeah, I believe that Netflix is starting to get to big and lose its focus. Although they say you will not be able for free service, they actually do give it to you (I am on my second go round with the company). Suprisingly, they have offered to give me even more months of free service if I help them recruit new customers.