Comments on: Netflix - I Thought There Were No More Offers? http://www.brandidentityguru.com/wordpress/2008/09/netflix-i-thought-there-were-no-more-offers/ Branding Opinions From Our Fearless Leader - Scott White Wed, 07 Jan 2009 19:18:00 +0000 http://wordpress.org/?v=2.6.3 By: Rude Netflix Messages http://www.brandidentityguru.com/wordpress/2008/09/netflix-i-thought-there-were-no-more-offers/#comment-4048 Rude Netflix Messages Tue, 02 Dec 2008 06:52:47 +0000 http://www.brandidentityguru.com/wordpress/?p=942#comment-4048 Here is what Netflix does, without warning, when the USPS messes up DVD returns. They will also tell you that you can never subscribe to Netflix again. --- Hello, We are sending out this message in an ongoing effort to improve our service and protect our customer’s interests, by continuing to provide large inventories of titles for our Unlimited Rental Service. We have reviewed your surrounding area and have seen no significant losses on other accounts. Given the unusually high number of discs unaccounted for, and as we are concerned about future shipments to your address, we feel it is in Netflix’s best interest to discontinue our business relationship with you. We hope that by being alerted of this situation, you may be encouraged to locate the problem in your area and recover any additional mail that may have been compromised. If you are able to locate any of the titles that have been marked as lost on your account, or have additional information that would aid us in the recovery of our merchandise, please let us know. At that time, we would be willing to reconsider our decision and cancel any investigations that may need to be initiated. We realize that you may not be directly responsible for the losses, however Netflix will be unable to continue service due to the amount of lost property. All items in your Rental Queue will be deleted and you will no longer have access to your Rental Queue. Sincerely, Netflix Customer Support Here is what Netflix does, without warning, when the USPS messes up DVD returns. They will also tell you that you can never subscribe to Netflix again.

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Hello,

We are sending out this message in an ongoing effort to improve our service and protect our customer’s interests, by continuing to provide large inventories of titles for our Unlimited Rental Service.

We have reviewed your surrounding area and have seen no significant losses on other accounts. Given the unusually high number of discs unaccounted for, and as we are concerned about future shipments to your address, we feel it is in Netflix’s best interest to discontinue our business relationship with you.

We hope that by being alerted of this situation, you may be encouraged to locate the problem in your area and recover any additional mail that may have been compromised. If you are able to locate any of the titles that have been marked as lost on your account, or have additional information that would aid us in the recovery of our merchandise, please let us know. At that time, we would be willing to reconsider our decision and cancel any investigations that may need to be initiated. We realize that you may not be directly responsible for the losses, however Netflix will be unable to continue service due to the amount of lost property.

All items in your Rental Queue will be deleted and you will no longer have access to your Rental Queue.

Sincerely,

Netflix Customer Support

]]> By: James Seay http://www.brandidentityguru.com/wordpress/2008/09/netflix-i-thought-there-were-no-more-offers/#comment-3492 James Seay Tue, 23 Sep 2008 12:32:24 +0000 http://www.brandidentityguru.com/wordpress/?p=942#comment-3492 Yeah, I believe that Netflix is starting to get to big and lose its focus. Although they say you will not be able for free service, they actually do give it to you (I am on my second go round with the company). Suprisingly, they have offered to give me even more months of free service if I help them recruit new customers. Yeah, I believe that Netflix is starting to get to big and lose its focus. Although they say you will not be able for free service, they actually do give it to you (I am on my second go round with the company). Suprisingly, they have offered to give me even more months of free service if I help them recruit new customers.

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