The BIG Kahuna

Yesterday I flew to St. Thomas from Boston. The flight was going great until the flight attendant asked if there was a doctor on board…

Flight attendant: Is there a doctor, nurse or emt on board? A woman is having chest pains.

At least 12 people stood up, one of which was a cardiologist. Suddenly an IV was going up. The flight attendant kept us informed as things happened. A few minutes passed and we were informed that given the seriousness of her health we would be making an emergency landing in the Bahamas. She said that she knew we were most likely going on vacation but this women’s life was too important and that we’d be back in the air as quickly as possible.

As we started our decent she explained that we should remain seated and that health professionals would take the sick woman off the plane. When we landed she said we could stretch, use the bathrooms or get a soda. After 30 minutes she asked if anyone was going on a cruise and to raise their hands. Delta then made some calls and informed all the cruise passengers that the cruise line agreed to wait for them. Wow, that’s some serious service from where I was sitting.

The flight attendant then informed us that we’d be taking of shortly and made a very funny joke to ease our minds…

She asked if anyone had a credit card as we needed more fuel. The plane erupted in laughter. She then informed us that Delta would buy everyone on board a glass of wine and she again informed the cruise people that arrangements were made for them.

As we made our decent to St. Thomas she asked that everyone please check and take all their personal belongings. She said that if they were left behind we could most likely find them on Ebay, again the passengers laughed. She then thanked the doctors, nurses and all passengers that helped save this woman. The passengers all clapped. She then thanked our service men and woman.

I’ve never been on a plane when there was an emergency, but if it ever happened again I’d want that flight attendant.

Thank you Delta!

This entry was posted on Wednesday, November 12th, 2008 at 8:24 pm and is filed under Branding News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.