My company has been with Jumpline Hosting for over 9 years. We’ve had our share of problems but never switched because it was a pain in the butt. Their service is slightly above awful at best. Lately things have really become bad and our website has gone down too many times to count.
I emailed them today with this question:
2nd time today the site has “went down”. Earlier it was restarted which seemed to get it going again but now it’s back down.
Here’s the response from them:
Dear Scott White,
This account was disabled earlier by one of our System Administrators because of the high load your site was causing. I have re-enabled this for you, but if this continues to be a problem, the admins will suspend the account again.
Jumpline, Inc. Support Team
101 E. Town St.
Columbus, Ohio 43215
Since nothing in our site has changed I was dumbfounded by this response. High load? My account is fully paid for and you will just rip it down without even the graciousness of a warning email/phone call? What kind of way is that to treat a long time customer?
So I called Jumpline.com, currently I’ve been on hold for 40 minutes, ah…fun times with Jumpline.com. I spoke with Joe Elson and asked him what they meant by “high load”? Joe read from a list of 6 or 8 things it might be but couldn’t tell me what it was and how to fix it. So I asked for a supervisor. I was told he wouldn’t talk to me but they’d open up a ticket to see if they could find out why.
Here’s the deal, cutting a customer off that has paid for their service in advance is wrong on so many levels. Not notifying the customer of said cut off just makes you look like jerks who don’t care about their customers.
I’ll be switching to a new hosting company tomorrow. Good bye Jumpline!