Jumpline Hosting Shows How Crappy Their Brand Really Is
My company has been with Jumpline Hosting for over 9 years. We’ve had our share of problems but never switched because it was a pain in the butt. Their service is slightly above awful at best. Lately things have really become bad and our website has gone down too many times to count.
I emailed them today with this question:
2nd time today the site has “went down”. Earlier it was restarted which seemed to get it going again but now it’s back down.
Here’s the response from them:
Dear Scott White,
This account was disabled earlier by one of our System Administrators because of the high load your site was causing. I have re-enabled this for you, but if this continues to be a problem, the admins will suspend the account again.
Sincerely,
Tim Robison
Jumpline, Inc. Support Team
Jumpline, Inc.
101 E. Town St.
Suite 540
Columbus, Ohio 43215
USA
Toll-free 1-800-651-2028
Local 1-614-859-1170
Since nothing in our site has changed I was dumbfounded by this response. High load? My account is fully paid for and you will just rip it down without even the graciousness of a warning email/phone call? What kind of way is that to treat a long time customer?
So I called Jumpline.com, currently I’ve been on hold for 40 minutes, ah…fun times with Jumpline.com. I spoke with Joe Elson and asked him what they meant by “high load”? Joe read from a list of 6 or 8 things it might be but couldn’t tell me what it was and how to fix it. So I asked for a supervisor. I was told he wouldn’t talk to me but they’d open up a ticket to see if they could find out why.
Here’s the deal, cutting a customer off that has paid for their service in advance is wrong on so many levels. Not notifying the customer of said cut off just makes you look like jerks who don’t care about their customers.
I’ll be switching to a new hosting company tomorrow. Good bye Jumpline!
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June 8th, 2009 at 8:54 am
I’ve had more problems than I can count over the years with hosts. One I had used for years, ValueWeb, was moving their servers from FL to MO. We were down for days – who moves an entire data center at once. I had all my client stuff backed up and was able to get a new server up and running at ServerBeach before my old server was back up. They were great…
Hope you’ve been able to make the switch successfully – it’s really not that hard if all you have is your own site. Moving your own AND clients does become a huge pain.
June 9th, 2009 at 9:26 pm
Yea, we switched to http://phpwebhosting.com, keeping my fingers crossed. I was more concerned at the lack of caring and service with Jumpline.
June 23rd, 2009 at 3:01 am
I have moved all of my websites – all 400 of them (don’t ask) – first onto a Virtual Dedicated Server, then onto my own server, at Server Intellect, based in Orlando.
I have no idea about all of this hosting/server stuff, but I can tell you that they have the absolute best customer service I have ever experienced with a tech company. 24/7 techs who answer the phone, fix stuff straightaway, and answer tickets within an hour. Wow!
As a beginner at all of this, I also love that their packages include an hour of support a month. This is not support for fixing stuff, it’s support so that they can install some piece of software that is really your responsibility, but you have no idea how to do it; or sort out some settings on your database so it works properly and you’re clueless.
I have no other reason to say this except that they are really exceptional. I love them so much I sent them chocolate biscuits from Australia!
July 2nd, 2009 at 2:21 pm
Kim you took the words right out of my mouth. I too also have a hosting accounts with Server Intellect and like you am still amazed at the level of support they have offered me. I only host 10 websites not 400 like you but still I am treated as I am their only client. I love these guys and their phone support at 3am is just as good as if you called in the afternoon. Awesome!