Comments for The BIG Kahuna http://www.brandidentityguru.com/wordpress Branding Opinions From Our Fearless Leader - Scott White Sun, 11 Nov 2012 15:50:36 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Emailing Dan Hesse At Sprint by sprint told me to go elsewhere? http://www.brandidentityguru.com/wordpress/2008/06/17/emailing-dan-hesse-at-sprint/comment-page-1/#comment-5570 sprint told me to go elsewhere? Sun, 11 Nov 2012 15:50:36 +0000 http://www.brandidentityguru.com/wordpress/?p=688#comment-5570 ive been with sprint for 15 yr and recently my phone devolped softwhere probs ive been paying insurance for years first time i use it they said well replace your phone with a new one 1 week later my pone isnt working they said it is a refurbished phone ????? and i have to take it back to store to see what they can do ,i wated 3 hrs last trip to store and this has been going on since march 2012 it i now nov 2012 and i still dont have a working phone when i said i had enough customer service said i can go somewhere else if i dont like it all because they wont replace my new phone with a NEW PHONE i dont want someone else garrbage HELP ...... does sprint really want me to go to there competitor ???? well my account is scheadualed to cancell now 20 lets see who cares thanks andy ive been with sprint for 15 yr and recently my phone devolped softwhere probs ive been paying insurance for years first time i use it they said well replace your phone with a new one 1 week later my pone isnt working they said it is a refurbished phone ????? and i have to take it back to store to see what they can do ,i wated 3 hrs last trip to store and this has been going on since march 2012 it i now nov 2012 and i still dont have a working phone when i said i had enough customer service said i can go somewhere else if i dont like it all because they wont replace my new phone with a NEW PHONE i dont want someone else garrbage HELP …… does sprint really want me to go to there competitor ???? well my account is scheadualed to cancell now 20 lets see who cares thanks andy

]]> Comment on Emailing Dan Hesse At Sprint by kenny http://www.brandidentityguru.com/wordpress/2008/06/17/emailing-dan-hesse-at-sprint/comment-page-1/#comment-5568 kenny Sat, 03 Nov 2012 21:48:36 +0000 http://www.brandidentityguru.com/wordpress/?p=688#comment-5568 Hey Dan Hesse i would like to have your phone number so that we could talk about business. Hey Dan Hesse i would like to have your phone number so that we could talk about business.

]]> Comment on The Bachelor and Bachelorette Brands Can’t Be More Racist by Bovain http://www.brandidentityguru.com/wordpress/2010/01/04/the-bachelor-and-bachelorette-brands-cant-be-more-racist/comment-page-1/#comment-5437 Bovain Tue, 03 Jan 2012 05:40:07 +0000 http://www.brandidentityguru.com/wordpress/?p=1443#comment-5437 Hello. Tessa Horst. Part Asian and winner on The Bachelor: Officer and a Gentleman Hello. Tessa Horst. Part Asian and winner on The Bachelor: Officer and a Gentleman

]]> Comment on You Drink Homo… by Rachel http://www.brandidentityguru.com/wordpress/2011/01/22/you-drink-homo/comment-page-1/#comment-5433 Rachel Sat, 31 Dec 2011 04:34:42 +0000 http://www.brandidentityguru.com/wordpress/?p=1556#comment-5433 Haha! I love it. Haha! I love it.

]]> Comment on Emailing Dan Hesse At Sprint by Judy Heyer http://www.brandidentityguru.com/wordpress/2008/06/17/emailing-dan-hesse-at-sprint/comment-page-1/#comment-5430 Judy Heyer Sun, 25 Dec 2011 21:44:00 +0000 http://www.brandidentityguru.com/wordpress/?p=688#comment-5430 Dear Mr. Hesse or whoever will be reading this: After reading all of these negative replies, I'm not sure it is worth my time replying but there must be a sense of decency somewhere in all of this. I have been a sprint customer for 10 plus years and until about a year ago I didn't have any complaints but I do now. I have contributed a large sum of money into your company which has benefited you quite handsomely. I don't mind supporting you as long as you repay the service. Within this year I have had 2 phones bite the dust and it was a phone that is suppose to be bullet proof. Ha. Not so. The first phone had its screen go defunct. I brought it in to my sprint dealer and was told that because I didn't have insurance the phone would have to be replaced at my cost. Approx. $250.00 + tax and that was on my 2 year, signed contract. No cost break??????? Wow! what a deal. I considered changing providers but then I would have to pay an astronomical penalty fee..PENALTY!!! Well, I stayed with sprint reluctantly. Now less than a year later, the flip top to my flip top, bullet proof phone, broke off. Un-prepaired to deal with another incident, I used an old phone and changed the sim card. After a month or so I decided to look into my options for another phone. I went to the nearest dealer and here is what I was told. I could buy a replacement phone for $35. Wow! I was ecstatic but it would replace the current phone I was using as that became the phone on my account because I changed the sim card into that phone. I wanted to replace the phone I had originally purchased. I was given this big rigamaroll about having to go get the other phone and it would be changed on my account after a few days and then I could purchase a replacement phone. I live an hour away. What a hassle and then couldn't find the damaged phone and was told "we're sorry but we won't be able to give you a replacement phone without the damaged phone in hand. That's our policy", I work for a multi-million dollar company and manage a program with policies and there are times when CUSTOMER SERVICE TRUMPS POLICIES!!!!!! I ended up purchasing a new phone for $317.00 and a contract still in force for more than a year. What a deal. The next day I called customer service and told my story and was passed on to 3 higher up service people and each mimicked the other. "Sorry but we cannot help you without the damaged phone. That's our POLICY". Sure you can!!!! Anything can be done for CUSTOMER SERVICE!!!!. I explained each time that with my first damaged phone almost a year ago I was not told about nor given the opportunity to purchase a replacement phone for $35. Again, another full priced purchase. How about righting a real big WRONG!!!! I only stay with sprint because they are the only dealer with DC which is helpful with co-workers but slowly my co-workers are leaving sprint and going to a more customer friendly provider. When my contract is up I will be doing the same if this problem is not corrected. All I want is a reasonable replacement phone. What do you say ?????? I hope you care enough to fix this problem. Most Sincerely. Dear Mr. Hesse or whoever will be reading this:
After reading all of these negative replies, I’m not sure it is worth my time replying but there must be a sense of decency somewhere in all of this.
I have been a sprint customer for 10 plus years and until about a year ago I didn’t have any complaints but I do now. I have contributed a large sum of money into your company which has benefited you quite handsomely. I don’t mind supporting you as long as you repay the service.
Within this year I have had 2 phones bite the dust and it was a phone that is suppose to be bullet proof. Ha. Not so. The first phone had its screen go defunct. I brought it in to my sprint dealer and was told that because I didn’t have insurance the phone would have to be replaced at my cost. Approx. $250.00 + tax and that was on my 2 year, signed contract. No cost break??????? Wow! what a deal. I considered changing providers but then I would have to pay an astronomical penalty fee..PENALTY!!! Well, I stayed with sprint reluctantly. Now less than a year later, the flip top to my flip top, bullet proof phone, broke off. Un-prepaired to deal with another incident, I used an old phone and changed the sim card. After a month or so I decided to look into my options for another phone. I went to the nearest dealer and here is what I was told. I could buy a replacement phone for $35. Wow! I was ecstatic but it would replace the current phone I was using as that became the phone on my account because I changed the sim card into that phone. I wanted to replace the phone I had originally purchased. I was given this big rigamaroll about having to go get the other phone and it would be changed on my account after a few days and then I could purchase a replacement phone. I live an hour away. What a hassle and then couldn’t find the damaged phone and was told “we’re sorry but we won’t be able to give you a replacement phone without the damaged phone in hand. That’s our policy”, I work for a multi-million dollar company and manage a program with policies and there are times when CUSTOMER SERVICE TRUMPS POLICIES!!!!!!
I ended up purchasing a new phone for $317.00 and a contract still in force for more than a year. What a deal. The next day I called customer service and told my story and was passed on to 3 higher up service people and each mimicked the other. “Sorry but we cannot help you without the damaged phone. That’s our POLICY”. Sure you can!!!! Anything can be done for CUSTOMER SERVICE!!!!. I explained each time that with my first damaged phone almost a year ago I was not told about nor given the opportunity to purchase a replacement phone for $35. Again, another full priced purchase. How about righting a real big WRONG!!!! I only stay with sprint because they are the only dealer with DC which is helpful with co-workers but slowly my co-workers are leaving sprint and going to a more customer friendly provider. When my contract is up I will be doing the same if this problem is not corrected. All I want is a reasonable replacement phone. What do you say ?????? I hope you care enough to fix this problem.
Most Sincerely.

]]> Comment on Two Unhonorable Marines And A Truck? by Needsamove http://www.brandidentityguru.com/wordpress/2010/01/27/two-unhonorable-marines-in-a-truck/comment-page-1/#comment-5398 Needsamove Sun, 20 Nov 2011 03:26:20 +0000 http://www.brandidentityguru.com/wordpress/?p=1453#comment-5398 Wow - I was about to contact them. I was searching to see what I could find about them (i.e. reviews) and then I saw your article. I won't be contacting them now.... Wow – I was about to contact them. I was searching to see what I could find about them (i.e. reviews) and then I saw your article. I won’t be contacting them now….

]]> Comment on 3 Reasons Why Spec Work Sucks and Stinks by Gaptek http://www.brandidentityguru.com/wordpress/2007/09/05/3-reasons-why-spec-work-sucks-and-stinks/comment-page-1/#comment-5380 Gaptek Tue, 01 Nov 2011 12:03:45 +0000 http://www.brandidentityguru.com/wordpress/?p=168#comment-5380 {Many prospects will ask freelancers to do a sample work for free just to gauge their skills and I want to ask if anyone has done something like it? I just think it is unfair that you won't get paid for a work done, whether it's spec or a trial job. Will you say yes or no? What's your take on this subject? {Many prospects will ask freelancers to do a sample work for free just to gauge their skills and I want to ask if anyone has done something like it? I just think it is unfair that you won’t get paid for a work done, whether it’s spec or a trial job. Will you say yes or no? What’s your take on this subject?

]]> Comment on TOMS Shoes – Word Of Mouth Or Smart Marketing Gimmick? by Anonymous http://www.brandidentityguru.com/wordpress/2008/08/12/toms-shoes-word-of-mouth-or-smart-marketing-gimmick/comment-page-1/#comment-5378 Anonymous Fri, 21 Oct 2011 08:57:03 +0000 http://www.brandidentityguru.com/wordpress/?p=795#comment-5378 What's the name of the style and color of that shoes plz ? What’s the name of the style and color of that shoes plz ?

]]> Comment on Emailing Dan Hesse At Sprint by Gina Kilgore http://www.brandidentityguru.com/wordpress/2008/06/17/emailing-dan-hesse-at-sprint/comment-page-1/#comment-5371 Gina Kilgore Wed, 12 Oct 2011 10:47:24 +0000 http://www.brandidentityguru.com/wordpress/?p=688#comment-5371 I have gone round and round with the Sprint reps. My husband and I have literally spent HOURS on the phone with your reps for a phone that I have to go outside to talk on. I have taken it in to a service center not in my city, only to be told to take it back. I am on a program and my bill increases every month and cannot get a reason for the increases. PLEASE HELP WITH THIS BURDEN OF A PHONE!!! I have gone round and round with the Sprint reps. My husband and I have literally spent HOURS on the phone with your reps for a phone that I have to go outside to talk on. I have taken it in to a service center not in my city, only to be told to take it back. I am on a program and my bill increases every month and cannot get a reason for the increases.
PLEASE HELP WITH THIS BURDEN OF A PHONE!!!

]]> Comment on Burger King Targets Sluts Across America by rileykirk http://www.brandidentityguru.com/wordpress/2009/06/25/burger-king-targets-sluts-across-america/comment-page-1/#comment-5366 rileykirk Sun, 02 Oct 2011 08:05:04 +0000 http://www.brandidentityguru.com/wordpress/?p=1264#comment-5366 I'm just guessing that the use of a blonde, blue-eyed white model was to appeal to the HUGE white, blue-eyed demographic in Singapore... I’m just guessing that the use of a blonde, blue-eyed white model was to appeal to the HUGE white, blue-eyed demographic in Singapore…

]]> Comment on WB Mason Sells On Price – Where’s The Value? What’s Your Value Proposition? by The Truth http://www.brandidentityguru.com/wordpress/2007/09/19/wb-mason-sells-on-price-%e2%80%93-where%e2%80%99s-the-value-what%e2%80%99s-your-value-proposition/comment-page-1/#comment-5365 The Truth Thu, 29 Sep 2011 17:40:11 +0000 http://www.brandidentityguru.com/wordpress/?p=223#comment-5365 What a thread we have here. Almost 4 years of postings. I think everyone has valid arguments here. I've been an employee for WB Mason for 5 years now so let me update the Little Kahuna. If he was an investor he would probably be broke. Staples growth down and WB Mason has quadruabled in the past 4 years. Yes back in 2007 Staples has the "Easy Button" which was quite an accomplishment. But what was easy? You went onto the world wide web, pointed to a product, added it to your cart, and placed your order. No shit that was easy. I think we all know how easy the internet is. WB Mason may not have had the best looking website back them but the products and simplicity was there. Staples overwhelms thier customers with "suggestions" and "you may also like this" that it takes away from what the customer is there to do. They simply want to go on, order the products they need to for thier company and move on. Staples website is so good because they don't believe in personal service and only want people to shop online and who cares about giving a customer a sales rep. Its "EASY" but is that really what customers want? Customers want ease of ordering, low prices, personalized service, and fast free delivery ( Staples requires $50 minimum. Thats a fact and its not free if you just ask). Yes, we enter the market as the low price alternative. Do prices go up? Absolutely. Its the nature of the beast. Are people that neive to think Staples doesnt raise thier prices. They have no choice. Thier largest customer is the Shareholders and the shareholder loves price increases. WB Mason may raise prices but its not without negotiation and each customer is handled differently. "Who but WB Mason" speaks for itself. Its say why wouldnt you use WB Mason. If you need office supplies "Who But" is great branding. The whole detective theme is simply that. If you are not using WB Mason you are committing a crime. Its silly, corny, but people talk about it. Thats the point. Branding is a way of getting people to recognize your product good or bad. lets talk numbers. Since 2007 WB Mason has seen double digit growth every year even through a recession. Staples? Single digit growth if not flat. WB Mason went from a $500M dealership in 2007 to a $1B dealership in 2011. They have signs in Fenway Park, Yankee Stadium, Philadephia Phillies, Washington Nationals, and Baltimore Oriols. They are the largest privately held office suppply company in the US. My message to ex employees except for the story about the 20 yr vet (bullshit, i agree). If you suck at your job WB Masons isnt going to keep you around. Drivers: if you can't deliver you should be fired. Sales Reps: Its simple, its a #s game, if you can't sell take a hike. If you can't be motivated with the possibility of makings $100's of thousands in your 20's then go work somewhere else. All private companies have thier bullshit and politics. Anyone that knows anything about business knows unfortunate and sometimes unfair bullshit goes on at private companies. Its the nature of the beast. At the end of the day its still family owned, they pay thier reps unbelievable amounts of money, and everyone has a good time working there. Kahuna.....you still around? I would love to see where you stand on WB Mason in its current state. I'm sure you havent spent the last year following them but has thier brand improved since 2007? If you're around love to have an update on your opinion. Great Thread. What a thread we have here. Almost 4 years of postings. I think everyone has valid arguments here. I’ve been an employee for WB Mason for 5 years now so let me update the Little Kahuna. If he was an investor he would probably be broke. Staples growth down and WB Mason has quadruabled in the past 4 years. Yes back in 2007 Staples has the “Easy Button” which was quite an accomplishment. But what was easy? You went onto the world wide web, pointed to a product, added it to your cart, and placed your order. No shit that was easy. I think we all know how easy the internet is. WB Mason may not have had the best looking website back them but the products and simplicity was there. Staples overwhelms thier customers with “suggestions” and “you may also like this” that it takes away from what the customer is there to do. They simply want to go on, order the products they need to for thier company and move on. Staples website is so good because they don’t believe in personal service and only want people to shop online and who cares about giving a customer a sales rep. Its “EASY” but is that really what customers want? Customers want ease of ordering, low prices, personalized service, and fast free delivery ( Staples requires $50 minimum. Thats a fact and its not free if you just ask). Yes, we enter the market as the low price alternative. Do prices go up? Absolutely. Its the nature of the beast. Are people that neive to think Staples doesnt raise thier prices. They have no choice. Thier largest customer is the Shareholders and the shareholder loves price increases. WB Mason may raise prices but its not without negotiation and each customer is handled differently. “Who but WB Mason” speaks for itself. Its say why wouldnt you use WB Mason. If you need office supplies “Who But” is great branding. The whole detective theme is simply that. If you are not using WB Mason you are committing a crime. Its silly, corny, but people talk about it. Thats the point. Branding is a way of getting people to recognize your product good or bad. lets talk numbers. Since 2007 WB Mason has seen double digit growth every year even through a recession. Staples? Single digit growth if not flat. WB Mason went from a $500M dealership in 2007 to a $1B dealership in 2011. They have signs in Fenway Park, Yankee Stadium, Philadephia Phillies, Washington Nationals, and Baltimore Oriols. They are the largest privately held office suppply company in the US.

My message to ex employees except for the story about the 20 yr vet (bullshit, i agree). If you suck at your job WB Masons isnt going to keep you around. Drivers: if you can’t deliver you should be fired. Sales Reps: Its simple, its a #s game, if you can’t sell take a hike. If you can’t be motivated with the possibility of makings $100′s of thousands in your 20′s then go work somewhere else.

All private companies have thier bullshit and politics. Anyone that knows anything about business knows unfortunate and sometimes unfair bullshit goes on at private companies. Its the nature of the beast. At the end of the day its still family owned, they pay thier reps unbelievable amounts of money, and everyone has a good time working there.

Kahuna…..you still around? I would love to see where you stand on WB Mason in its current state. I’m sure you havent spent the last year following them but has thier brand improved since 2007? If you’re around love to have an update on your opinion. Great Thread.

]]> Comment on Nelson Chan – Magellan GPS Navigation – Not A CEO Concerned With Branding- Branding Blunders by CHris http://www.brandidentityguru.com/wordpress/2007/09/16/nelson-chan-magellan-gps-navigation-worst-ceo-branding-idiot/comment-page-1/#comment-5363 CHris Wed, 28 Sep 2011 23:25:25 +0000 http://www.brandidentityguru.com/wordpress/?p=207#comment-5363 Magellan are terrible. I have a cross over that the australian distributer are refusing to support. Calling the US and they say they won't repair these units. SO after spending over $800 on a unit that failed misserably and Magellan refuse to support it, they suggest I spend some more money with them to buy another unit as part of their customer loyalty program. Are they for real........ DONT BUY MAGELLAN. They are shonky units that have minimal support. Go GARMIN instead. Chris Magellan are terrible. I have a cross over that the australian distributer are refusing to support. Calling the US and they say they won’t repair these units. SO after spending over $800 on a unit that failed misserably and Magellan refuse to support it, they suggest I spend some more money with them to buy another unit as part of their customer loyalty program. Are they for real……..
DONT BUY MAGELLAN. They are shonky units that have minimal support. Go GARMIN instead.

Chris

]]> Comment on WB Mason Sells On Price – Where’s The Value? What’s Your Value Proposition? by Laura http://www.brandidentityguru.com/wordpress/2007/09/19/wb-mason-sells-on-price-%e2%80%93-where%e2%80%99s-the-value-what%e2%80%99s-your-value-proposition/comment-page-1/#comment-5362 Laura Wed, 28 Sep 2011 16:28:08 +0000 http://www.brandidentityguru.com/wordpress/?p=223#comment-5362 In response, I just want to add a complaint about WB Mason...they are actually OWNED by Staples!! Believe it, look it up, whatever, my Staples account manager told me, and had me verify it. It's always more expensive to deal with a subsidiary, and their discounts are much lower than Staples, doesn't compare. In response, I just want to add a complaint about WB Mason…they are actually OWNED by Staples!! Believe it, look it up, whatever, my Staples account manager told me, and had me verify it. It’s always more expensive to deal with a subsidiary, and their discounts are much lower than Staples, doesn’t compare.

]]> Comment on You Drink Homo… by Jess English http://www.brandidentityguru.com/wordpress/2011/01/22/you-drink-homo/comment-page-1/#comment-5360 Jess English Mon, 26 Sep 2011 13:52:06 +0000 http://www.brandidentityguru.com/wordpress/?p=1556#comment-5360 It does not get any better than that!! Wow - great find! Brand On! http://sn.im/urzjs It does not get any better than that!! Wow – great find!

Brand On! http://sn.im/urzjs

]]> Comment on Emailing Dan Hesse At Sprint by Brad Hanlon http://www.brandidentityguru.com/wordpress/2008/06/17/emailing-dan-hesse-at-sprint/comment-page-1/#comment-5351 Brad Hanlon Sat, 17 Sep 2011 18:02:25 +0000 http://www.brandidentityguru.com/wordpress/?p=688#comment-5351 Mark Davis is apparently deranged btw, I am not affiliated with that psycho in any way. The wake up comment was just a coincidence. Mark Davis is apparently deranged btw, I am not affiliated with that psycho in any way. The wake up comment was just a coincidence.

]]> Comment on Emailing Dan Hesse At Sprint by Brad Hanlon http://www.brandidentityguru.com/wordpress/2008/06/17/emailing-dan-hesse-at-sprint/comment-page-1/#comment-5350 Brad Hanlon Sat, 17 Sep 2011 17:58:56 +0000 http://www.brandidentityguru.com/wordpress/?p=688#comment-5350 You people do understand that this is not Dan Hesse who wrote the blog post don't you? The writer is talking about his experience emailing Dan Hesse from sprint. You people are writing letters to the wrong guy. Am I the only one that sees this happening? Let's all take a minute to actually think about what we're reading before we write our own "Dear Dan" letters in the comments here. Damn some people are stupid. P.S. this original post was written in 2008 and you people are still on here in 2011 writing your letters to the CEO. Come on dummies. Wake up. You people do understand that this is not Dan Hesse who wrote the blog post don’t you? The writer is talking about his experience emailing Dan Hesse from sprint. You people are writing letters to the wrong guy. Am I the only one that sees this happening? Let’s all take a minute to actually think about what we’re reading before we write our own “Dear Dan” letters in the comments here. Damn some people are stupid. P.S. this original post was written in 2008 and you people are still on here in 2011 writing your letters to the CEO. Come on dummies. Wake up.

]]> Comment on Bimbo – When Product Naming Goes Bad by Yash http://www.brandidentityguru.com/wordpress/2008/03/03/when-product-naming-goes-bad/comment-page-1/#comment-5347 Yash Tue, 13 Sep 2011 20:43:21 +0000 http://www.brandidentityguru.com/wordpress/?p=557#comment-5347 these cookies have nothing in common with the Bimbo Bakeries. Bimbo cookies are made in PR, by Holsum. www.holsumpr.com these cookies have nothing in common with the Bimbo Bakeries. Bimbo cookies are made in PR, by Holsum. http://www.holsumpr.com

]]> Comment on Bimbo – When Product Naming Goes Bad by Yash http://www.brandidentityguru.com/wordpress/2008/03/03/when-product-naming-goes-bad/comment-page-1/#comment-5346 Yash Tue, 13 Sep 2011 20:40:36 +0000 http://www.brandidentityguru.com/wordpress/?p=557#comment-5346 Bimbo is just the name of the bear character, it has nothing to do with the US meaning of the word "bimbo". Neither with the mexican brand. Bimbo is just the name of the bear character, it has nothing to do with the US meaning of the word “bimbo”. Neither with the mexican brand.

]]> Comment on TOMS Shoes – Word Of Mouth Or Smart Marketing Gimmick? by Organic Baby - Yes! http://www.brandidentityguru.com/wordpress/2008/08/12/toms-shoes-word-of-mouth-or-smart-marketing-gimmick/comment-page-1/#comment-5345 Organic Baby - Yes! Thu, 08 Sep 2011 16:23:48 +0000 http://www.brandidentityguru.com/wordpress/?p=795#comment-5345 Kudos to a company that gives back! Kudos to a company that gives back!

]]> Comment on Emailing Dan Hesse At Sprint by Rinn Thang http://www.brandidentityguru.com/wordpress/2008/06/17/emailing-dan-hesse-at-sprint/comment-page-1/#comment-5344 Rinn Thang Sat, 03 Sep 2011 04:36:36 +0000 http://www.brandidentityguru.com/wordpress/?p=688#comment-5344 HAD AND EXCELLENT SERVICE, TERRY WAS HELPING ME WITH MY PROBLEM VERY HELPFULL TOOK ME STEP BY STEP, ON REBOTING THE PHONE TERRY WAS A BIG HELP THANK YOU FOR EVERYTHING. HAD AND EXCELLENT SERVICE, TERRY WAS HELPING ME WITH MY PROBLEM VERY HELPFULL TOOK ME STEP BY STEP, ON REBOTING THE PHONE TERRY WAS A BIG HELP THANK YOU FOR EVERYTHING.

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